Question 1

How does Hich verify experiences?

Accepted Answer

Hich-hosted experiences are vetted in person by our team before they go live, and each links to a real travel reel. Experiences from partners such as Viator and Headout are verified by that partner and booked on their site. If something goes wrong after you book, our WhatsApp support is there 24×7, and refunds follow our cancellation & refund policy.

Question 2

Can I cancel for free?

Accepted Answer

Most activities offer free cancellation up to 24 hours before your slot. Look for the green "Free Cancellation" badge on the card — it’s shown on every listing where the operator supports it. A few high-demand experiences (rare seasonal slots, private chartered tours) carry shorter cancellation windows — those are clearly marked on the booking page before checkout.

Question 3

Which payment methods do you accept?

Accepted Answer

UPI (Google Pay, PhonePe, Paytm, BHIM), all major Indian debit and credit cards, net banking from 60+ banks, Wallet credit, and EMI on cards from HDFC, ICICI, Axis, Kotak, and SBI for bookings above ₹3,000.

Question 4

What if the operator cancels?

Accepted Answer

You get a 100% refund within 24 hours plus a ₹500 Hich credit for the inconvenience. Our team will also help you re-book a similar activity in the same destination at the same price — even if it normally costs more.

Question 5

Do you support EMI for high-value bookings?

Accepted Answer

Yes — EMI is available on credit cards from HDFC, ICICI, Axis, Kotak, and SBI for any single booking above ₹3,000. Choose EMI at checkout and pick a 3, 6, 9, or 12-month plan. Interest rates are set by your card issuer; Hich charges nothing extra.

Question 6

Is my payment secure?

Accepted Answer

All transactions are processed through Razorpay, India's most-trusted payment gateway, with PCI DSS Level 1 certification (the highest level). Hich never stores your card details — your bank handles the entire transaction. We use TLS 1.3 across the site.

Question 7

How do reels link to bookings?

Accepted Answer

Every reel on Hich is tagged with the specific activity or stay shown in the video. Tap "Book this" on any reel and you land on the exact same listing the creator experienced — same price, same operator, same itinerary. No more "Where was this filmed?" hunting.

Question 8

Can I book on WhatsApp instead of the website?

Accepted Answer

Yes — for any activity above ₹5,000, tap the green WhatsApp button at the bottom of any page or the card and our concierge team will help you book directly through chat. Useful when you want to compare options, negotiate a group rate, or check availability for unlisted dates.

Goa

Rishikesh

Manali

Jaipur

Kerala

Ladakh

Mumbai

Delhi

Andaman

Coorg

Spiti

Varanasi

Udaipur

Pondicherry

Darjeeling

Shillong

Hampi

Pushkar

Munnar

Auli

Questions, answered.

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Where is your next adventure?

Goa