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Cancellation & Refund Policy

Last updated: 6 August 2026

This policy applies to bookings made and paid for on gohich.com or the Hich apps, operated by Hich Immersive Living Private Limited (“Hich”). Hich is a technology intermediary: experiences are delivered by independent operators, and each listing shows that operator’s specific cancellation terms. Where a listing’s terms differ from this page, the listing’s terms apply.

1. Cancelling a booking

  • Each listing shows its cancellation window on the detail page before you pay. Most operators allow free cancellation up to 24 hours before the experience starts; some longer or multi-day experiences require more notice.
  • To cancel, use your Bookings page, or contact us on WhatsApp or at [email protected] with your booking ID.
  • Cancellations inside the listing’s window, and no-shows, are not refundable unless the operator agrees otherwise.

2. Refund amounts

  • Cancel within the free-cancellation window: 100% of the amount paid is refunded.
  • Partial-deposit bookings: if you cancel within the window, the deposit is refunded and the balance is never collected. Inside the window, the deposit follows the listing’s cancellation terms.
  • Refunds are always made to the original payment method via Razorpay. We do not refund to a different account, card, or UPI ID.

3. Refund timelines

  • We initiate approved refunds within 48 hours of the cancellation being confirmed.
  • Once initiated, the amount typically reflects in 5–7 business days depending on your bank or card issuer. UPI refunds are usually faster.
  • If a refund hasn’t arrived after 10 business days, write to [email protected] with your booking ID and we’ll share the Razorpay refund reference so you can trace it with your bank.

4. If the operator cancels

If an experience is cancelled by the operator — including for weather, safety conditions, or not meeting minimum group size — you get a choice of a full refund or a free reschedule to another date. This applies regardless of the listing’s normal cancellation window.

5. Misrepresented experiences

If what was delivered materially differs from the listing (wrong activity, wrong location, missing inclusions), report it to us within 48 hours of the experience date with details and, where possible, photos. We investigate every report with the operator and may issue a partial or full refund at our discretion.

6. Payments outside the platform

This policy only covers payments made through the Razorpay checkout on Hich. Payments made directly to an operator — bank transfer, cash, or personal UPI — are outside our protection. If anyone asks you to pay off-platform, report it via our Trust & Safety page.

7. Contact

Hich Immersive Living Private Limited, C2‑1504, Flamingo, Neelkanth Greens, Tikuji‑ni‑wadi Road, Manpada, Thane (West) 400607, Maharashtra, India · [email protected]. See also our Terms of Service and Privacy Policy.