Royal retreat villa

Hygiene were not maintained,No proper service,tv and ac was not working,they wrote they will provide wifi but no wifi service,all the games board are broken nothing is proper such a bad experience plz don't waste your money by booking this villa u will regret.

Lights not working…all darkness in the villa..Fans not working …wifi not working…should not come in summer at all … …paid so much money not worth at alll worst experience

We recently visited this villa for a group of 25 people, and unfortunately, our experience was extremely disappointing. The property is very poorly maintained. The turf area and swimming pool looked quite large in the uploaded Google photos and videos, but in reality, they were much smaller than shown. The images are clearly misleading. Additionally, the indoor amenities were also in bad condition. The carrom board was damaged, and the pool stick was broken. This clearly shows a lack of maintenance and care for guests. Based on what was advertised, we had already paid ₹7,000 in advance. After seeing the actual condition and size of the property, we had no option but to cancel the booking, which resulted in a financial loss for us. I strongly recommend that future customers do not rely only on the Google photos. Please visit and verify the property personally before making any payment. Very disappointing and unprofessional experience.

We had planned a stay at this villa for around 25 people, but the actual property was nothing like what was shown online. The photos and videos on Google make the turf and pool look spacious, but in reality, both were much smaller. The overall maintenance of the villa was very poor and did not match the expectations created by the pictures. Even the indoor games were not in usable condition — the carrom board was damaged and the pool cue stick was broken. It clearly felt like regular upkeep is not being done. After visiting and seeing the condition, we decided not to proceed with the booking. Unfortunately, we had already paid ₹7,000 as advance, which we lost. I would advise others to personally inspect the property before making any advance payment. The online photos can be misleading. Very disappointing experience overall.

This property is a scammer. I had a booking of this villa, one night prior to the check-in date the agent calls me and says the villa has power cut issue and hence ur booking is canceled I will shift u to another villa after some time he said I will refind u ur amount since there is no villa available. It was definitely a scam they got a better offer hence they canceled our booking. Also the refund was delayed saying bank server issue h and other nonsense reasons. Only part amount is paid the final refund is still pending. Also when I enquired about the villa with other resort n villa owners I found out that this happens regularly with the the royal retreat villa. I would highly recommend look for any other villa there are many options in lonavala but don't go for this one.